| |
Customer1 Web Self Service
 |
Today's customers demand a choice. Live support or self service. Providing customers with the ability to service themselves over the web will reduce costs and empower their customer experience. Self service should be easy to use and provide immediate results. When customers solve their own problems, you save money.
|
The award winning Customer1 Web Self Service module captures the Customer Experience as it happens and keeps a complete activity history of your customers' visits.
Agents have an up to the minute real time view of everything the customer has done in Web Self Service. |
Web Self-Service At-a-Glance
- Intuitive and easy to use with scripting that guides the customer every step of the way
- Complete activity history of the customers' actions stored in a centralized database for easy access
- Auto generated email keeps the customer informed
- Easy to configure and tailor to your business needs
- Allows contact center agents to focus on high-value tasks
- Effectively delivers customer service 24 hours a day
- Understand and know why your customers are calling
- Customer data is stored within the Customer1 database allowing agents to access the same information regardless of when it is entered
- Intelligent knowledge base built on customer solutions
"Customer1's Web Self-Service module fulfills an industry need that is often recognized
but seldom fulfilled -- the need to completely track a customer transaction from
beginning to end, and to have that transaction history immediately available on the
desktop if the customer needs to speak to an agent. This enhancement to Genticity's Customer1 solution
takes self-service to the next level of efficiency in terms of increased productivity, cost
effectiveness and managing the total customer experience."
Paul Stockford, Chief Analyst at Saddletree Research
|
|
