Agent Desktop

Agent Desktop Supports Inbound, Outbound and Blended Contact Centers

Customer1 for the Agent consolidates the desktop using a high functioning browser. Intuitive and easy to use, the browser provides real-time information to the Agent about the customer as well as information about their own performance. Agent Performance Metrics, Scripting, Campaigns and a heuristic Knowledge Base are included with each instance of Customer1.

Agent Desktop At-a-Glance

	Developed for inbound, outbound and blended contact centers		Complete integration between web self-service and contact center
	Supports integration to most switches and dialers for a seamless agent desktop		Tracks the entire history of inbound and outbound calls for each agent and customer.
	Designed to minimize mouse clicks and typing for minimal call time		Browser based, consolidating information from multiple locations increasing agent efficiency
	Realtime feedback to encourage appropriate agent behavior with caller		Intelligent knowledge base built on customer interactions and call history
	Auto-Population of call record reduces typing, minimizes errors and increases efficiency		Makes agents more productive and efficient through agent scripting and workflow management