Citizen311 - Public Sector Contact Center Management

Public Sector agencies engaging in 311 implementations have a powerful new tool at their disposal to help manage constituent interactions without the need to spend heavily on new technology. Citizen311, a web-based, award winning software solution, provides constituents with quick and easy access to all public services and information, while empowering Public Sector employees with the ability to respond to any type of inquiry. Citizen311’s web browser interface launches from Internet Explorer, making training and ongoing use of the solution easy and familiar. This also means the investment for Citizen311 can easily fit within any sized Public Sector budget. Citizen311 makes information accessible across agencies enabling Public Sector employees to focus on their core missions and to mange their workloads more effectively.

Citizen311 enables municipalities and counties to provide the public with quick and easy access to all public services and information while providing superior levels of service and intimacy. Only Citizen311 creates a constituent attention and response environment (CARE) through its familiar interface and easy-to-use knowledge tree design. An innovative software solution that has been designed by experience for the public sector contact center, Citizen311 takes advantage of existing operating environments and provides a low total cost of ownership. Quick to deploy, easy to use and maintain, Citizen311 directs calls to the right individuals making information accessible across agencies enabling public employees to focus on their core missions and manage their workloads more effectively.

View a Citizen311 Case Study

To learn more about Citizen311 contact us
(866) 552-8781
contactus@genticity.com