
	News & Events Press Release Archives In the Press Video Presentations Events

Press Release Archives

Diamond Municipal Solutions and Genticity Inc. form strategic partnership to deliver 311 solutions
Charlottetown, PE - November 10, 2005 - Today at the Red River Valley Government Summit hosted on the Microsoft Campus, Genticity, a leader in providing inbound, outbound and blended Client Interaction Management Solutions to the Contact Center industry and Diamond Municipal Solutions, a leading provider of Microsoft based revenue and financial management solutions for local governments, announced a strategic alliance that will deliver Genticity’s Customer1 solution through the Diamond Municipal Solutions US partner channel network ...

Genticity Wins Best Platform Value in Microsoft Partner Program IMPACT Awards
Charlottetown – October 27, 2005 - Genticity announced today that it has been selected as the winner in the Platform Value Category at the 2005 Microsoft Partner Program IMPACT Awards. The third annual IMPACT awards recognize excellence across the large and diverse community of Canadian resellers and solution providers. Hundreds of entries were submitted by technology partners from across Canada. The winners were announced at a gala event in Toronto on October 20, 2005...

Genticity Selected by Microsoft as a Finalist for the 2005 Impact Awards
Charlottetown - October 13, 2005 - Genticity, Inc. has been selected as one of 2 finalists for this year's prestigious Microsoft Impact Awards. Chosen in the Platform Value Award category, Genticity has been recognized as offering one of the top solutions of the year, based on providing business value to customers. Genticity's product Customer1™ is a browser-based, highly flexible and easy-to-use application that consolidates ...

Genticity Releases Customer1 Reporting Matrix with Enhanced Reporting
ACCE Seattle - September 20, 2005 - Genticity Inc. this week will unveil new enhancements to its business intelligence tool set, combining reporting, analysis, scorecards and performance monitoring within its award-winning integrated web-based desktop. Customer1, the Customer Interaction Hub for Contact Centers is introducing the Customer1 Reporting Matrix, designed to extend business intelligence to all levels of the Contact Center and the Enterprise, while lessening the demand on information technology resources.

Genticity and Castel to jointly offer Customer Interaction Management solution
Charlottetown, PEI, Canada. (June 20, 2005) - Genticity, a leader in providing inbound, outbound and blended Customer Interaction Management (CIM) solutions to the contact center, and Castel Inc., makers of the most accurate and scalable predictive dialer available today, announced a definitive agreement to provide a comprehensive Customer Interaction Management software solution for the multi-channel contact center on a unified platform.

Customer1 Version 2.3 has been selected to appear in CMP's On-Line CallCenter Magazine
CHARLOTTETOWN - June 8, 2005 - Customer1 Version 2.3, innovative software for the inbound, outbound and blended contact center has been selected to appear in this month's First Look feature in CallCenter Magazine. First Look examines new and emerging call center technologies with emphasis on technical innovation ...

Specialty Merchandise Corporation (SMC) Exceeds their Business Expectations with Customer1™
ICCM Canada 2005 - March 22, 2005 - Genticity, a leading provider of powerful, web-based customer interaction management (CIM) solutions, announced today that Specialty Merchandise Corporation (SMC) has exceeded their business expectations with the implementation of Customer1 as the Agent Desktop technology platform for its inbound and outbound Contact Center ...

Genticity recognized for "Best After Sales Support"
CHARLOTTETOWN - February 25, 2005- Genticity has been recognized by the 2005 ContactCenterWorld.com Members' Choice Awards as "Best After Sales Support in the Americas". These prestigious contact center industry annual awards are presented to the best companies, solutions and software products for call and contact centers based upon the feedback and votes of their customers. ...

Genticity and Aptela to offer integrated VOIP for inbound and outbound contact centers
CMP Call Center Demo and Conference, Dallas, February 2005 - Genticity and Aptela have announced a strategic partnership to deliver integrated VOIP for advanced inbound and outbound contact centers. The combination of Genticity's award winning Customer1 Customer Interaction Management solution and Aptela's hosted call center and CTI solutions will enable their joint customers to rapidly gain complete contact center capabilities, leverage the financial advantages of VOIP, and benefit ...

Genticity Releases Customer1 version 2.3 with Performance Management and Enhanced Administrative Capabilities

Charlottetown, PE - Dec 13, 2004 - Genticity, Inc has released V2.3 of Customer1, its award winning Contact Center Interaction Management Solution. Customer1 the web-based tool for the inbound, outbound and blended multi-channel contact center has expanded its functionality and capability to improve the performance of contact centers by providing better information to Agents, Supervisors and the Enterprise. Customer1 version 2.3 consolidates the power of Customer Interaction Management, Customer Experience Management, and Contact Center Performance Management within a web-based platform ...

Genticity Selected by Microsoft as a Finalist for the 2004 Impact Awards

Charlottetown, PE - November 4, 2004 - Genticity, Inc. is one of 3 finalists for this year's prestigious Microsoft Impact Awards. Chosen in the Platform Value Award category, Genticity has been recognized as offering one of the top technology solutions of the year. Genticity's product Customer1™ takes advantage of the Microsoft .NET architecture by building on SQL, IIS, Windows 2000 Server and Internet Explorer on the desktop. Using the latest in .NET technology has enabled Customer1 to cost effectively streamline the operations of Contact Centers ...

Customer1™ Selected By CSD To Power Its Contact Centers

CHARLOTTETOWN - Sept 22, 2004 – Genticity’s Customer1 has been selected by CSD to support its expanding client base for its contact center operations. CSD is known for exceptional customer service, and the choice of Customer1 reflects its commitment to quality customer service. Customer1 is being put in place in order to keep up with the diverse needs of an ever-growing customer base ...

Genticity Releases New Customer1 Web Self Service

ANNUAL CALL CENTER EXHIBITION & CONFERENCE 2004, SEATTLE, WA - September 13, 2004 - Genticity releases a new Web Self Service application to further compliment Customer1's Customer Care software. The award winning Customer1 Web Self Service module captures the Customer Experience as it happens and keeps a complete activity history of your customers' visits. Agents have an up to the minute real-time view of everything ...

Customer1 selected by the Prestigious 2004 ContactCenterWorld.Com Members' Choice Award as Best New Product

CHARLOTTETOWN - March 1, 2004 - Genticity's Customer1 has won the Contact Center industry's top award for Best New Product in the 2004 ContactCenterWorld.com Members' Choice Awards ...

Genticity selected by Premiere SOCAP Organization to present "Best Practices in the Call Center"

CHARLOTTETOWN - January 19, 2004 - Genticity is proud to announce that they will be presenting "Best Practices in the Retail Environment" at the SOCAP 2004 Symposium in Colorado Springs on Wednesday April 28th ...

Genticity Inc. announces Island Waste Management Corporation Chooses Customer1 to Provide Superior Customer Service

CHARLOTTETOWN - September 3, 2003 - Genticity Inc., a leader in Contact Center software for the small to mid-size business market is pleased to announce today that Island Waste Management Corporation (IWMC) has selected Customer1 to provide superior service ...

Genticity announces Customer1 Citizen CRM, web-based Superior Customer Service tool for the Public Sector

CHARLOTTETOWN - August 8, 2003 - Genticity Inc., a leader in Contact Center software for the small to mid-size business market is pleased to announce the release of "Customer1 Citizen CRM", a web-based tool that allows cities, municipalities and all levels of government ...

Genticity Inc. announces Hughes Communications Implements Customer1

CHARLOTTETOWN - June 18, 2003 - Genticity Inc., a leader in Contact Center software for the small to mid-size business market is pleased to announce today that Hughes Communications have selected Customer1 to manage their extensive list of customers ...