News & Events

Customer1, Version 2.5 Released

Atlanta, Georgia. February 21, 2008 – Customer1 a leading provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, today announced the release of Customer1, Version 2.5.

Version 2.5 incorporates many new features including:

True Unicode support for multi-language global deployments including Asian dialects
Expanded search capabilities
Enhancements to Customer1 Web Self-Service and Email Response modules
Code rewrite to improve overall system performance
New Vista styled user interface

“Customer1, Version 2.5 represents a milestone in a single release of new functionality. Customer1 2.5 has already proven itself in production in Asia Pacific and in Europe; this is an exciting release for us.” Bill McMaster, VP of Product Development for Genticity.

For More Information
For more details on the release of Customer1 version 2.5, go to www.customer1.com or call toll-free at (866)55-CUST1 (866-552-8781)

Company Contact:
Customer1
Mark MacDonald
1 (866)55-CUST1 (866-552-8781)

Genticity is now Customer1
Atlanta, Georgia. February 5, 2008 Genticity announced today that it has changed its branding from Genticity to Customer1. The goal of the name change is to leverage the strength of the Customer1 product line and to align its corporate and product brand identities. "Effectively, we are leveraging the phenomenal success of the Customer1 product line," said Dan Derin, President of U.S. Operations/Global Sales & Marketing of Customer1. Customer1 leverages the tagline "Your customer our one priority." Customer service as measured by customer retention, satisfaction and lifetime value of the customer are critical for any organization.

"While our name is changing, all core elements of the organization will remain the same. Customer1 will continue to provide our customers and partners with the same level of superior service," continued Derin.

For more information on the corporate name change and the company's flagship product, Customer1, call toll-free at (866)55-CUST1(866-552-8781)

Company Contact:
Customer1
Mark MacDonald
1 (866)55-CUST1 (866-552-8781)

TMC selects Customer1 for Customer Interaction Solutions Product of the Year.

Customer Inter@ction Solutions 2006 Product of the Year

Norwalk, CT - April, 2007 - Genticity is proud to announce the latest award for Customer1, the TMC Customer Interaction Solutions Product of the Year.

"The Product of the Year awards represents the best that this industry has to offer. The companies earning this distinction have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions.”

Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.

Genticity selected for third year in a row as a Finalist in the Microsoft Partner Program IMPACT Awards

Charlottetown, PEI – October 23, 2006 – Genticity Inc. announced that it has been selected as a finalist in the Best Customer Experience category at the 2006 Microsoft Partner Program IMPACT Awards. The nomination recognizes the implementation of Customer1 ...

Winner of the 2005
for Best After Sales Value
Winner of the 2004
Best New Product

Winner of the 2005
Microsoft Impact Award
for Outstanding Business Value
in the Platform Value Category

Genticity welcomes Dan Derin as President of U.S. Operations

Charlottetown, PE - September 8, 2006 - Software development firm Genticity Inc., is please to announce the appointment of Dan Derin as President of U.S. Operations. With more than 25 years experience in the software industry, Derin has a broad range of experience in sales and marketing, consulting and business development. He comes to Genticity from Jacada Inc. ...

Genticity Gains Membership in Microsoft's Prestigious Ascend Partner Program
Austin Texas, CMP Call Center Demo and Conference, February 7, 2006 – Genticity Inc. a leading provider of powerful multi-channel Call Center and Help Desk software, including Web-based Customer Interaction Management (CIM) solutions, today joined a distinct group of Microsoft independent software vendors, and gained membership in Microsoft's prestigious Ascend Partner Program. Only ten Canadian companies, out of several thousand Microsoft technology partners, were selected ...