Hughes Communications

Established in May of 1995, Hughes Communications Inc. is New Brunswick's largest, independently owned Rogers Wireless Dealership, which specializes in both wireless voice and data communication solutions.

Hughes owns and operates multiple outlets within the province of New Brunswick. A major component of their success has been their ability and willingness to service the customer well beyond the sale. Servicing hardware, doing vehicle installations, as well as on-site service to companies large and small, has separated Hughes from the rest. With a management team that has been in place since it's conception, the mission has always been to provide topnotch customer service. The technology may have changed since the beginning, but the mission has not. Hence, today, Hughes Communications is proud to be serving a large, loyal, customer base consisting of individuals, small and large businesses, as well as a high volume of corporate clients.

Hughes Communications Case Study

"Hughes Communications is in a highly competitive marketplace where we are driven to manage marginal issues to drive profitability. Even a small increase in customer retention (half a percent) means a significant increase in revenues.

Customer1 has enabled us to be pro-active around deepening our relationship with our customers and to connect with them at the times they are most vulnerable to switching to our competition. Easy to use, configure and install, Customer1 has integrated nicely with our order entry and warranty system, as well as given us all of our relevant customer information at the click of a mouse.

Your staff are professional and thorough and have focused on understanding our business requirements. We would not hesitate to recommend Genticity or Customer1 to any organization serious about managing their customers and customer experience."

Melanie Bell Hughes
Vice President