Events

4th Annual Customer Contact 2008, East A Frost and Sullivan Executive MindXchange                            April 13-16, 2008– Hyatt Regency Bonaventure Conference Center & Spa
Weston, FL

This year's Customer Contact East Event is the place to be to learn about the people, technology and processes you need to have in place in order to deliver truly superior customer care in the contact center. Dan Derin President of US Sales and Marketing and Mark MacDonald Manager of Marketing will be onsite and ready to answer your questions about Customer1 and how it can effect your organization. Take this opportunity to participate in some of the 22 interactive sessions.

For details on activities at the Customer Contact West event check out the official website.

International Contact Center Management
Canada's Premier Customer Contact Management Conference & Expo
October 22-24, 2007 - Metro Toronto Convention Centre, Toronto Ontario Canada

Agent Desktops: The Next Frontier in Performance Optimization

As tools to measure and optimize performance have swept the industry over the past several years, customer care efficiency has improved exponentially.  These optimization technologies have touched nearly every aspect of agent performance and operational effectiveness.  Now optimization is about to address the agent desktop – the last frontier in performance optimization.  Journey with us as we navigate and explore this uncharted customer care territory.

Join Gail MacKay VP Business Development, Genticity October 24 10:10am - 11:00 am

ICCM Conference website.

3rd Annual Customer Contact 2007, East A Frost and Sullivan Executive MindXchange                            April 22-25, 2007 – Sanibel Harbour Resort & Spa                                                                                       Fort Myers, Florida

In advance of Genticity's sponsorship of the 3rd Annual Frost and Sullivan Customer Contact 2007 event, Dan Derin and Gail Mackay will be attending in Fort Myers to present Customer1, the award winning customer relationship management (CRM) software for the Contact Center. Dan and Gail will be able to meet with you, one-on-one to share their insights into how Customer1 can help you grow your business with its proven ROI, flexibility, and ease of implementation.

For details on activities at the Customer Contact West event check out the official website.

Contact Centre Canada Technology Road Map Workshop                                                                            February 23, 2007 - World Exchange Plaza                                                                                                  Ottawa, Ontario

This event will discuss technology trends and market requirements from both a vendor and industry perspective. This information will serve as the foundation for the Contact Centre Canada’s final Technology Roadmap Report, a project intended to evaluate the technology trends of the Contact Centre industry.

Gail MacKay will join industry experts from Avaya and Mitel on the panel session entitled “Hype Cycle Infrastructure”. This session is designed to explore current states and future predictions on enabling technologies. What should you begin to plan for and invest in now to best prepare your Contact Centre for the business climate of 2007, 2008 and beyond?

Learn more about the Contact Centre Canada here.

Microsoft® Windows Vista™ Canada Launch                                                                                         December 5, 2006 - Toronto Congress Center                                                                                                  Toronto, Ontario

Dan Derin, President U.S. Operations and Gail MacKay Vice President Business Development will be attending this event representing Genticity's Certified Partner relationship with Microsoft. Meet with them to witness the launch of Windows Vista™  and learn about Customer1's abilities to improve efficiency for your contact center using this exciting new platform.

Learn more about the Windows Vista™  launch here and Contact Customer1 to arrange a meeting.

International Contact Center Management
Canada's Premier Customer Contact Management Conference & Expo
October 23-25, 2006 - Metro Toronto Convention Centre, Toronto Ontario Canada

A new generation of CRM options are beginning to garner market attention, while workforce optimization tools (WFO) have already captured the collective imagination of the user community. As the popularity of these two customer care solutions continues to grow, their paths are bound to cross. In this expert forum Harold Hutchinson, President and Chief Knowledge Officer with Genticity, will address:

• When the inevitable happens, how will the two work together?
• Will they work together at all?
• What are the likely pitfalls?

For details on Harold's presentation check out the ICCM Conference website.

2nd Annual Customer Contact 2006, West
A Frost and Sullivan Executive MindXchange
October 22-26, 2006 - Hilton La Jolla Torrey Pines, CA

In advance of Genticity's sponsorship of the 3rd Annual Frost and Sullivan Customer Contact 2007 event, Dan Derin will be attending in La Jolla to present Customer1, the award winning customer relationship management (CRM) software for the Contact Center. Dan will be able to meet with you, one-on-one to share his keen insights into how Customer1 can help you grow your business with its proven ROI, flexibility, and ease of implementation.

For details on Dan's activities at the Customer Contact West event check out the official website.

2006 Diamond Municipal Client Conference
Banff Park Lodge, Banff Alberta
October 23rd to 24th, 2006

Genticity is proud to be a Platinum Sponsor of the Diamond Client Conference. Gail MacKay, VP of Business Development with Genticity will be speaking on "Exceeding Constituent Expectations - The need for 311 in today's municipalities." Visit the client conference website after October 24th for a copy of Gail's presentation featuring Citizen311, the award winning CRM tracking software for the Public Sector from Genticity. While attending this premier event, visit the Genticity booth and learn more about how Citizen311 provides a better experience for citizens, and better intelligence for elected officials and public servants.

5th Annual Government Customer Support Conference and Expo
Sheraton, Crystal City, Arlington, Virginia
June 14-16, 2006

This annual government focused Expo has gained the respect of public sector Call Centers across the US. While attending this premier event, visit the Genticity/Diamond Municipal booth and learn more about our powerful multi channel Call Center software and Web-based solutions that are crafted to meet the demanding requirements of the public sector.

For complete event detail, visit www.governmentconference.com

Saddletree Desert Forum - 2006
April 30 - May 2

The focus of this premier event is to stimulate and encourage thought provoking dialogue and exchange of ideas among leading professionals in the Contact Center and Workforce Optimization industry.

Genticity recommends Forum attendees hear the following Keynote presentations on Tuesday, May 2nd:

"The Road to CRM Excellence: A Realist’s Experience"
Speaker: Garry Schultz, Vice President Global Support, Roxio/Sonic

"Business and Operational Reengineering in the Contact Center"
Speaker: Kevin Biggs, Vice President, SMC Promotion

For additional event details, visit www.saddletreeforum.com

HDI 2006 Technology Connections Expo - March 19-21, 2006

Don't miss the year's most comprehensive event to learn about the latest tools and services for the Help Desk, IT Service Desk and Customer Support Organization. Join Genticity and their valued partner NetReflector in the Expo Hall at the HDI Annual Conference and Expo - March 19-21, Nashville, Tennessee. We look forward to welcoming you at our booth.

www.thinkhdi.com/HDI2006/

All conference activities will take place at:

Gaylord Opryland Resort
2800 Opryland Drive
Nashville , TN 37214
888-777-6779

Exhibit Hall Hours
Sunday,  March 19th 6:00pm  – 8:00pm
Monday,  March 20th 11:30am – 6:00pm
Tuesday, March 21st 11:30am – 3:00pm

The Customer Interaction Hub: Multi-Channel Customer Sales and Service Seminar

• Senior Executives with operational and financial responsibility for the Contact Center, Customer Service and/or Customer focused strategies.
• Contact Center Management seeking new ways of decreasing Contact Center operational costs, improving Agent productivity or increasing sales revenues.

Red River Valley Government Summit
Thursday, November 10, 2005 9:00:00 AM - 4:00:00 PM

Microsoft Campus
Horizon Building/Eagles Nest
One Lone Tree Rd.
Fargo, ND 58104
United States

311 is the newest trend in enabling municipalities and cities to provide the public with quick and easy access to all municipal and city services and information while maintaining superior levels of customer service. Directing calls to the right individuals and making information accessible and available across agencies enables public servants to focus on their core missions and manage their workload more effectively. Large cities such as Baltimore, Houston and New York have spent millions of dollars implementing enabling technologies to support 311 initiatives and have seen their citizen satisfaction ratings soar while workloads for public servants have decreased.

At this session, learn how the Microsoft platform will enable smaller municipalities to take advantage of the 311 service offering by providing a robust solution with a low total cost of ownership. Gail MacKay, VP of Business Development for Genticity will talk about the benefits of 311, how the Microsoft platform can help you leverage your existing investment in technology and will illustrate, using a Case Study how you can reap the rewards.

Recommended Audience
IT Professionals, Business Executives, Supervisors, Administrators, Business Managers, Customer Service Managers, Controller, Managers, Vice Presidents, Finance Directors, CIO, COO, Technology Executives, CTO, IT Managers, Customer Management, Teachers, School Administrators, Accounting Professionals, Finance Professionals, Business/Reporting Analysts, CFO, IT Directors

Who should attend?
Civic leaders, municipal and county administrators, mayors and council, finance officers, public works directors, and department heads ... Register

Call Center Demo and Conference
Thursday May 12, 2005 - 10:15am — 11:45am
Hyatt Regency, Grand Cypress - Orlando, Florida

Conference Presentation: Optimization Revisited: When CRM Meets Performance Management

Customer Relationship Management (CRM) entered the contact center industry spotlight as a means of maximizing the positive aspects of customer relationships. Performance Management similarly gained notoriety a short time ago as a means of maximizing agent and enterprise performance. When the two collide, the results can be absolutely revolutionary in terms of improving the overall customer and contact center experience, in an absolutely positively way!

Listen to this informative discussion with Gail Mackay, Vice President of Business Development of Genticity and Mike Callaghan, CEO of OPUS Group as they discuss these two exciting technologies and how they are being used together to revolutionize the customer care profession ... Conference information

ICCM Conference & Exposition
Tuesday March 22, 2005
Metro Toronto Convention Center - Toronto, Canada

Conference Presentation: Building a Multi-Channel Center: An End User Executive Story

Contact centers are leveraging new technologies to deliver superior customer experiences. But implementing powerful new tools that put the right information into the hands of agents and/or customers exactly when they need it isn't easy. Join hosts Paul Bertin, CEO of Genticity and Garry Schultz, Director of International Support for Roxio as they provide practical insights on how to avoid the pitfalls and reap the rewards of implementing web-based technologies.

The discussion will include: how to transform a traditional center into a leading-edge center, how to implement Web-based technologies rapidly, and what to measure in a multi-channel center ... Conference information

Contact Center World Educational Webinar
Wednesday February 23, 2005
Metro Toronto Convention Centre - Toronto, Canada

Right Here, Right Now, Right Revenue - Are You Customer Centric Enough To Drive Bigger Profits?

You're invited to attend this interactive webcast and panel discussion that will guide you through the experiences and best practices of today's leading organizations. Discover how they have successfully married new technologies and processes into their existing infrastructure to drive highly successful, customer centric profit centers.

This panel discussion will focus on proven and cost-effective methods to dramatically improve your contact center.

The session will focus on:

	How to drive more profit when you have minimal resources
	How to leverage existing technologies to maximize your return
	How to complete the loop - include the customer's voice in your actionable intelligence
	How to get the behaviors you want from your Agents and your Customers

	Paul Bertin, CEO, Genticity, Inc. Genticity is a leader in deploying Customer Interaction Intelligence solutions providing significant ROI within six to nine months.
	Villette T. Nolon, President and CEO, NetReflector, Inc. NetReflector helps global corporations improve their business processes by assessing the satisfaction and loyalty of their target audiences anywhere in the world in real time.
	Jim Skjeveland, Senior Vice President of Call Centers, CSD. CSD is an award-winning outsourced contact center with over 1,000 seats in the U.S., located across nine geographical regions and supporting a diverse and wide range of customers.

CallCenter Demo & Conference
Let Your Technology Do the Talking
February 1 - 2, 2005
Hotel InterContinental - Dallas TX

Conference Presentation: "If you build it, they will come." Improving the Customer/Agent Experience with a Multi-Channel Contact Center

Contact centers are leveraging new technologies to deliver a superior customer experience that benefits both the Agent and the Consumer. The use of dashboards, real-time analytics, consolidated desktops, customer surveys and powerful self-service tools all combine to put the right information into the hands of your Agents, or, your Customers, exactly when they need it. In this session learn how one outsourced Contact Center went from old, complex and unreliable technologies to a web-based solution that empowered both their contact center staff as well as their customers.

Join hosts Jim Skjeveland, Sr. Vice President, CSD Call Centers and Gail MacKay, Vice President, Genticity as they provide you with practical insight on how to avoid the pitfalls and reap the rewards of rapidly implementing web-based technologies. Learn what to measure to define a strong business case and how to ensure that your Return on Investment (ROI) is achieved... Conference information

2004 SOCAP Annual Conference
October 10 - 13th, 2004
The Marriot Marquis Hotel - New York

Topic: "If you build it, they will come." Improving the Customer/Agent Experience with a Multi-Channel Contact Center

Contact centers are leveraging new technologies to deliver a superior customer experience that benefits both the Agent and the Consumer. The use of dashboards, real-time analytics, consolidated desktops, customer surveys and powerful self-service tools all combine to put the right information into the hands of your agents, or, your customers, exactly when they need it. In this session learn how one outsourced contact center went from old, complex and unreliable technologies to a web-based solution that empowered both their contact center staff as well as their customers.

Join hosts Jim Skjeveland, Sr. Vice President, CSD Call Centers and Gail MacKay, Vice President, Genticity as they provide you with practical insight on how to avoid the pitfalls and reap the rewards of rapidly implementing web-based technologies. Learn what to measure to define a strong business case and how to ensure that your Return on Investment (ROI) is achieved... More information

Genticity/CRMXchange Webcast
September 23, 2004

Right Here, Right Now, Right Revenue - Are You Customer Centric Enough to Drive Bigger Profits?

You're invited to attend this interactive webcast and panel discussion that will guide you through the experiences and best practices of today's leading organizations. Discover how they have successfully married new technologies and processes into their existing infrastructure to drive highly successful, customer centric profit centers.

Join Gary Lemke, publisher of RealMarket Today! - a leading online publication, as he leads three industry experts in an exciting and sometimes controversial panel discussion on proven and cost-effective methods to dramatically improve your contact center.

The session will focus on:

	How to drive more profit when you have minimal resources
	How to leverage existing technologies to maximize your return
	How to complete the loop - include the customer's voice in your actionable intelligence
	How to get the behaviors you want from your Agents and your Customers

	Paul Bertin, CEO, Genticity, Inc. Genticity is a leader in deploying Customer Interaction Intelligence solutions providing significant ROI within six to nine months.
	Villette T. Nolon, President and CEO, NetReflector, Inc. NetReflector helps global corporations improve their business processes by assessing the satisfaction and loyalty of their target audiences anywhere in the world in real time.
	Jim Skjeveland, Senior Vice President of Call Centers, CSD. CSD is an award-winning outsourced contact center with over 1,000 seats in the U.S., located across nine geographical regions and supporting a diverse and wide range of customers.

The 3rd Annual Tampa Bay Contact Center Charity Bowl-a-Thon
Friday September 17, 2004
Noon - 4pm
Regal Lanes, Tampa
$50 per bowler

Genticity is a proud event sponsor of this annual contact center charity spectacular. Select call center vendors come together in the spirit of philanthropy, networking and team-building to make a difference in the lives of Joshua House children.

Joshua House provides emergency shelter care and residential group care services for abused, abandoned, and neglected children. This safe, nurturing environment helps children heal from the pain they've experienced in their young lives.

For more information and to register, please go to InterWeave

ACCE - Annual Call Center Exhibition
September 13 - 15, 2004
Washington State Convention & Trade Center - Seattle, WA

Drop by booth 219 and meet with Gail MacKay and Darrell Cook. Discover why Customer1 is a leader in reducing operational expense, improving efficiencies and empowering agents while providing a superior level of customer service and customer intimacy ... More information

Microsoft Roundtable
Wednesday June 9, 2004
Toronto, Ontario, Canada

Paul Bertin, CEO of Genticity Inc. discusses how retail companies can best use technology to raise profits, increase customer retention and improve customer service. In today's competitive marketplace the right technology solution, such as Customer1, can improve callback efficiency, customer renewals, employee job satisfaction and deliver a significant return on investment.

Utilizing Technology for Customer Retention: A Fresh Perspective [CASE STUDY]
Hyatt Regency Grand Cypress, Orlando, Florida May 13th, 2004

In a perfect world, technology works for the benefit of both the contact center and the customer. In the real world, this is often not the case. This tutorial session will provide, in layman’s terms, the means by which contact center professionals can take leading-edge technologies and make them work to your advantage, and to the advantage of your customers!

SPEAKERS

Harold Hutchinson, President, Genticity
Kevin Lamb, Vice President, Hughes Communications

SOCAP 2004 Symposium
April 25th to 28th, 2004
Colorado Springs

Genticity will be presenting "Best Practices in the Retail Environment on April 28th at the SOCAP 2004 Symposium.

SPEAKERS

Harold Hutchinson, President of Genticity and John Hughes, President of Hughes Communications will be discussing Customer Interaction Management strategies and how such strategies can improve service and sales support with fantastic results to the bottom line.

Utilizing Technology for Customer Retention: A Fresh Perspective
Moncton, New Brunswick, Canada
April 15, 2004

In a perfect world, technology works for the benefit of both the contact center and the customer. In the real world, this is often not the case. This tutorial session will provide the means by which IT can help the business take leading-edge technologies and make them work to your advantage, and to the advantage of your customers!

SPEAKERS

Harold Hutchinson, President, Genticity;

Harold Hutchinson is a founder and serves as Genticity's President. Mr. Hutchinson is a computer scientist with over twenty years of executive management experience in the Telephone, Cable TV, Professional Consulting and Internet industries. He has founded or assisted in founding several IT businesses and has spent most of his career managing consulting organizations that specialized in custom software design and implementation.

Mr. Hutchinson has worked with Fortune 500 and Report on Business 500 clients to provide executive level strategic guidance.