Services
Customer1 offers many additional services that can be used to make the service environments of your organization faster and easier to manage.
 Hosted
Customer1 is a browser based application that can be accessed from anywhere in the world making Customer1 an ideal hosted solution. Small businesses that do not have the infrastructure to support an application to large enterprises trying to reduce costs can benefit from a hosted offering. Keep the focus of your organization on it's core business, while adding technology to capture the information needed to make decisions.
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Computer Telephony Integration
The heart of the Customer1 Integration Module is Genticity's Link Module Library (LML). Our LML provides standard linkages and communication with, and provides control over, all of the most popular telephony switches, including links with many Voice Over IP (VOIP) providers. The LML provides a robust and steadily evolving connection between the computer and the telephone, to successfully coordinate all call activity and bridge the gap between the desktop and the customer switch, or dialer, thus providing a streamlined and integrated solution.
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Reverse Phone Look Up
Our time in motion studies have demonstrated that a typical conversation with a customer can require up to 5 minutes to capture all relevant contact and address data (if they are not currently in your database). Our patent pending Reverse Phone-Number Lookup (RPL) provides your agents with instantaneous access to an all North American name and address database for both Canada and the United States.
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Professional Services
We know that your organization is as unique as your customer interaction requirements. Your contact center relies upon multiple back office systems and infrastructure. Our Professional Services team specializes in integrating our CRM software into your environment. Whether you require integration into your telephony switch, specialized training or Business Intelligence data extraction our experts can help.
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