Additional Channels/Modules

Customer1 core applications can be used in a multitude of industries and verticals including CRM for the call center, issue management for the enterprise and help desk for IT.

Web Self Service

Self Service provides customers and employees immediate access to information 24 hours a day without having to wait for an email response or a returned phone call. Self Service will deflect calls coming into your organization and will empower your customers to get the information they need when they need it. Customers solve their own problems creating greater customer satisfaction while reducing costs.

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Lite

We believe there can be many customer touch points within your organization. Your Executive, Line Management, Shipping, Receiving, HR, Accounting all require access to critical customer information. Customer1 Lite is for users who need to view or modify information without needing a full use license. This dramatically reduces the cost of ownership.

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Email

The Customer1 eMail Response Manager automatically routes incoming emails to multiple agents or users based on flexible rules. The pre-defined standard responses provides a uniform professional reply to common customer inquiries. This eliminates the need to have a resource manually re-direct or forward emails to the appropriate staff.

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Mobile

Unified framework that can integrate with existing enterprise infrastructure and resources to rapidly create flexible mobile solutions across all lines of business. Customer1’s Mobile Infrastructure provides a comprehensive set of functionality to manage the entire lifecycle of a company’s mobile strategy.

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