For

Customer1 offers many additional services that can be used to make the service environments of your organization faster and easier to manage.

Contact Center

Customer1 is a scalable CRM software solution. Customer1 can integrate your existing applications and data sources providing a complete customer care solution.

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Issue Management

Solving customer problems (or “issues”) is the foundation of customer satisfaction and can tie directly to the bottom line. Creating service levels with escalations allows you to manage your business to meet internal and external demands across the enterprise.

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Help Desk

IT resources are usually stretched to the very limit. Handling the technical support problems of an organization can be a full time job that requires the right tools. Customer1’s heuristic knowledge base allows users to properly categorize and manage every case so IT staff can spend more time creating solutions.

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Public Sector

Public Sector agencies engaging in 311 implementations have a powerful new tool at their disposal to help manage constituent interactions via the web, phone, email or self service. Using Customer1’s powerful business intelligence you can understand why the constituents are contacting you. Citizen311 empowers Public Sector employees with the ability to respond to any type of inquiry and to provide consistent information.

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